Frequently Asked Questions


What documentation do I need to rent a Storage Unit?

State-issued photo driver's license or ID.


Do I have to pay an Admin Fee to rent a Storage Unit?

No, however, we do require a refundable security deposit which is equal to the rental rate, not to exceed $200.00


What do I have to pay for when I move in?

The prorated rent for the current month and the security deposit. If it is late in the month, we ask that you also pay for the following month.


What does prorated rent mean?

It means you only pay for the days that you used. We divide the monthly rental rate by the number of days remaining in the month. We do the same when you leave.


What forms of payments do you accept?

Visa, MasterCard, Discover, AMEX, Personal Check or cash.


Can I set up automatic payments?

Yes, we can do ACH payments from your checking account on the first of every month.


Can I make a payment over the phone?

No, however, you can pay online.


What is the shortest term I can rent for?

30 days.


What is your move-out procedure?

Follow these steps to ensure a full return of your security deposit:

• We require a written notice 5 days prior to vacating. Please include your current address.

• Notify the office when your unit is empty and ready for inspection.

• Return all access cards or keys to the office.


When can I access my unit?

In most cases, 24 hours a day.


Do I need a lock?

Yes, you provide your own padlock. We provide the key to access the property.


When is my payment due?

All regular monthly payments are due on the first of each month.